The phone rings while you are under a car.
Every call answered, appointments booked into your shop system, status updates sent before customers have to ask, and declined work followed up instead of forgotten.
Property management is live now. Home services and law firms are next, then this one. Joining the waitlist takes two minutes and gets you first slot when we open.
The routine, every night.
- Every inbound call answered, including while you are in the bay or on another line
- Appointments booked into Shop-Ware, Tekmetric, Mitchell 1 or your calendar
- Status updates texted to customers at the points you choose, so the "is it ready" calls stop
- Declined work follow-up, the single biggest pile of money most shops leave sitting there
- Service reminders on mileage or date intervals
- Parts and vendor confirmations
- Review requests after a clean job
- Morning digest with the day's board and anything that needs you
The judgment calls.
- Any estimate change or price exception
- Comebacks and warranty disputes
- Refunds and goodwill credits
- Diagnoses. The agent never guesses what is wrong with a car
- Anything a customer is angry about
Nothing irreversible happens without a human. That is the same in every industry we work in.
If your shop runs a full DMS with a dedicated service advisor, you likely need a platform rather than us. We are building for the one or two bay independent where the owner is also the service advisor and the phone is the bottleneck.
1. Monthly missed-call cost is an industry estimate published by service vendors: Missed Call Revenue Statistics, 2026. Customer lifetime value of roughly $4,200 is attributed to AAA consumer research via Auto Repair Shop Phone Statistics, 2026.
2. Hold-time abandonment: roughly 30% of callers hang up within 60 seconds and over half by 90 seconds. See Call Abandonment and Hold Time Statistics, 2026. Definitions of abandonment differ between studies.
Join the auto repair waitlist.
Two minutes now, and you get the first slot when we open this industry. We will also tell you if a cheaper answering tool covers what you need in the meantime.